Trainer (night shift)

Báo lỗi

☞ Vietnam Concentrix Services Company Limited

Lượt xem: 131

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng Giáo dục/ Đào tạo

Vị trí: Nhân viên

Mức lương: 15 Tr - 18 Tr VND

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Mô tả công việc

• Train agents on product and process, as and when there are NHT batches

• Monitor contacts and find out areas of opportunity

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for defined training conversion

• Managing retention during training

• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers

• Demonstrating innovation in training by carrying floor requirement into classroom training.

• Maintaining Data as per training Processes

• Drive C-Sat & E-sat initiatives to add value to the Process and customer

• Must have excellent presentation and communication skills.

• Should be able to drive key performance metrics related to training

• Must have the ability to work under pressure & in an unstructured environment.

• Must be flexible to being up-skilled on VASS & quality

• Excellent communications skills

• Proficient with MS Office

• Production hours to be given weekly in the absence of NH trainin

Yêu cầu công việc

• Good in communication and Analytical skills

• Good Presentation and content delivery skills

• Good interpersonal skills

• Good Knowledge of basic company policies

• Good technical knowledge

• Good with English , working 5 days of week( night shift)

Quyền lợi công việc

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Du lịch nước ngoài
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp thâm niên
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Hạn nộp: 14-05-2024

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