Chuyên Viên Chăm Sóc Khách Hàng (Xoay Ca)

Vue: 179

Jour de mise à jour: 14-04-2024

Localisation: Ho Chi Minh

Catégorie: Conseil / Service client Marketing / RP

Niveau: Nhân viên

Salaire: 13 Tr - 15 Tr VND

Éducation: Trung cấp

Expérience: 1 - 3 Năm

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Description de l’emploi

Job purpose:

Reporting to the Marketing Service Manager, the Account Support Executive is accountable for:

Help grow our company by supporting & caring existing clients for their marketing service requrirement
Ensure high quality of Marketing service delivery, Solution & Implementation

Responsibilities or “what you have to do”:

Providing support for clients by learning about and satisfying their needs.
Building long-lasting, mutually beneficial, positive & trust relationships with Cleints’ contacts and internal departments to create a better customer experience.
Contact Clients, uncover the needs, deliver the best solutions that help customers solve their marketing needs
Handling complaints and negotiations.
Timely management of large amounts of inbound and outbound calls regarding marketing services
Provide solutions and/or alternatives based on customers needs, clarifies information, and research each issue
Create and manage social media profiles for the client, including Facebook, Google, and Instagram
Collaboration with other departments in the development of marketing promotions (SMS, email, and social media)
Ensure compliance across all marketing and communications channels, materials provided to Clients
Research competitors and provide suggestions for improvement

Required qualification:

Level of Education/Academic Qualification
College’s or Bachelor’s Degree or equivakent in Marketing, Communications, Digital technology, business administration or related field.
Relevant Work Experience
Minimum 1-year experience in the same position
Solid understanding of digital marketing
Ability to understand client needs and handle the negotiation process.
Excellent verbal and written communication skills, analytical, critical thinking, and problem-solving skills
A strong sense of ownership work, organizational and project management
Proactive, results-driven, trustworthy, and willing to go an extra mile
Other Competencies/Abilities/Skills Required
The drive and energy to manage multiple accounts while looking for marketing service opportunities.
Computer skills, especially MS Office and CRM software.
Strong time management skills
A can-do attitude and strong team spirit, service spirit and spirit of progress
Collaboration
Being customer-centric
Good written and verbal English
Ability to work in flexible working hours including night time, weekends or public holidays

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