Customer Success Specialist

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☞ Globish Academia

Aussicht: 183

Update Tag: 14-04-2024

Ort: Ho Chi Minh

Kategorie: Bildung / Ausbildung Der Umsatz

Position: Nhân viên

Gehalt: Cạnh tranh

Bildung: Cao đẳng

Erfahrung: Trên 1 Năm

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Jobbeschreibung

  • Improving client satisfaction and retention and identifying expansion selling opportunities to grow Globish’s customer portfolio

  • Work closely with customers to conduct trials, onboard and provide best practices for effective implementation towards the customer’s goals and objectives.

  • Develop short and long-term engagement goals in collaboration with the team and constantly check in with the key contact and operations team of customers to maintain/improve learners’ engagement rate delivery.

  • Work with Business Development for renewals/manage renewals

  • Conduct exit interviews with ex-clients

  • Report weekly/monthly/quarterly results

  • Other relevant tasks assigned by the manager.

Stellenanforderung

  • Having experience in working with B2B Clients

  • Experience in classroom engagement, training workshops (ESL teaching experience) is a plus

  • Experience in software deployment or training for businesses.

  • Detailed – oriented and Service – Oriented.

  • Excellent communication, presentation skills, and negotiation skills.

Job Nutzen

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
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Frist: 14-05-2024

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