QA Specialist - App Social Video
Error
☞ CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
Ver: 207
Día de actualización: 14-04-2024
Ubicación: Ho Chi Minh
Categoría: Seguro de Calidad / Control de Calidad Consultoría / Servicio al cliente
Posición: Nhân viên
Salario: 15 Tr - 18 Tr VND
Educación: Cao đẳng
Experiencia: 1 - 2 Năm
Descripción del trabajo
WE NEED YOU:
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done
Analyzing the root cause of the issue and able to design action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing information to assist in the performance feedback and to increase motivation
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity
WORKING TIME:
8 hours/ day, 6 days/ week - Official time: 9 AM – 6 PM
BENEFITS:
Salary: Up to 18,000,000 mil gross
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary, Bonuses, gifts for Holidays
Insurances followed Vietnamese Labor Law
Activities: Birthday party, Employee engagement activities
Requerimiento de trabajo
REQUEST:
At least 1-year experience in QA position
Basic communication English
Advanced knowledge of MS products, particularly Excel
Excellent communication skills – Analytical, able to analyze data and draw insights.
High level of accuracy and attention to detail
Innovative and able to influence others
Beneficio laboral
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Plazo: 14-05-2024
Haga clic para postularse como candidato gratuito
TRABAJOS SIMILARES
-
💲 10 - 12 triệu⏰ 24-04-2024🌏 Nghe An
-
💲 7 - 10 triệu⏰ 24-04-2024🌏 Nghe An
-
💲 12 - 15 triệu⏰ 03-04-2024🌏 Nghe An
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh, Binh Duong, Can Tho
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh