QA Specialist - App Social Video
오류
☞ CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
전망: 203
갱신일: 04-05-2024
위치: Ho Chi Minh
수평: Nhân viên
봉급: 15 Tr - 18 Tr VND
교육: Cao đẳng
경험: 1 - 2 Năm
업무 설명서
WE NEED YOU:
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done
Analyzing the root cause of the issue and able to design action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing information to assist in the performance feedback and to increase motivation
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity
WORKING TIME:
8 hours/ day, 6 days/ week - Official time: 9 AM – 6 PM
BENEFITS:
Salary: Up to 18,000,000 mil gross
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary, Bonuses, gifts for Holidays
Insurances followed Vietnamese Labor Law
Activities: Birthday party, Employee engagement activities
작업 요구 사항
REQUEST:
At least 1-year experience in QA position
Basic communication English
Advanced knowledge of MS products, particularly Excel
Excellent communication skills – Analytical, able to analyze data and draw insights.
High level of accuracy and attention to detail
Innovative and able to influence others
직업 혜택
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
마감 시간: 03-06-2024
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