QA Specialist - App Social Video
Erreur
☞ CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
Vue: 208
Jour de mise à jour: 14-04-2024
Localisation: Ho Chi Minh
Catégorie: Assurance Qualité / Contrôle Qualité Conseil / Service client
Niveau: Nhân viên
Salaire: 15 Tr - 18 Tr VND
Éducation: Cao đẳng
Expérience: 1 - 2 Năm
Description de l’emploi
WE NEED YOU:
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done
Analyzing the root cause of the issue and able to design action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing information to assist in the performance feedback and to increase motivation
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity
WORKING TIME:
8 hours/ day, 6 days/ week - Official time: 9 AM – 6 PM
BENEFITS:
Salary: Up to 18,000,000 mil gross
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary, Bonuses, gifts for Holidays
Insurances followed Vietnamese Labor Law
Activities: Birthday party, Employee engagement activities
Exigences de l’emploi
REQUEST:
At least 1-year experience in QA position
Basic communication English
Advanced knowledge of MS products, particularly Excel
Excellent communication skills – Analytical, able to analyze data and draw insights.
High level of accuracy and attention to detail
Innovative and able to influence others
Bénéfice d’emploi
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Date limite: 14-05-2024
Cliquez pour postuler pour un candidat gratuit
MÊMES EMPLOIS
-
💲 10 - 12 triệu⏰ 24-04-2024🌏 Nghe An
-
💲 7 - 10 triệu⏰ 24-04-2024🌏 Nghe An
-
💲 12 - 15 triệu⏰ 03-04-2024🌏 Nghe An
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh, Binh Duong, Can Tho
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 27-03-2024🌏 Ho Chi Minh