Support Analyst (Customer Support)

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☞ Công Ty TNHH Dicentral Việt Nam

Ver: 414

Día de actualización: 04-05-2024

Ubicación: Ho Chi Minh

Categoría: IT - Software IT - Hardware / Redes

Número de reclutas: 1

Posición: Nhân viên

Salario: 8 - 18 triệu

Educación: Đại học

Experiencia: 1 năm

Sexo: Không yêu cầu

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Descripción del trabajo

*** Primary Role of Position:

This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.


*** Responsibilities:
• Answer support phone lines and emails
• Resolve technical issue/errors related to DiCentral web services
• Train customers to use their DiCentral web account
• Work with EDI mapping in upgrading EDI maps
• Track support inquires through the support CRM insuring the customer issue is resolved
• Follow-up on unacknowledged transactions
• Set-up and maintain EDI trading partner relationships as needed
• Any other duties as assigned by supervisor

Requerimiento de trabajo

*** Requirements:

• Strong communication skills in English
• Experience in Customer Service, Technical Support or related field preferred (as a plus)
• Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupting at inappropriate times
• Efficient able to handle and resolve client issues quickly and accurately
• Working Time (40 Hours/Week): 2 days day shift & 3 days night shift(9 PM – 6 AM)
• Willingly to work at weekends

*** TECHNICAL SKILLS:

• Microsoft Office Suite
• Customer Relationship Management (CRM)

*** Education/Training Preferred:
• College or University in English

Beneficio laboral

- 13h Month Salary & Talented Retention Bonus
- Extra Healthcare Insurance for Employee & Dependant
- 12 annual leave days and 2 personal leave days
- Wage:$350 - $800
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Otra información

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.
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Información del contacto

Contacto: Chau Ngoc Thanh

Habla a: 139 Pasteur, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh, Việt Nam

Plazo: 03-06-2024

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