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Support Analyst (Customer Support)
エラー
☞ Công Ty TNHH Dicentral Việt Nam
見る: 418
更新日: 04-05-2024
場所: Ho Chi Minh
カテゴリー: IT-ソフトウェア IT-ハードウェア/ネットワーキング
募集人数: 1
レベル: Nhân viên
給料: 8 - 18 triệu
教育: Đại học
経験: 1 năm
性別: Không yêu cầu
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仕事内容
*** Primary Role of Position:This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.
*** Responsibilities:
• Answer support phone lines and emails
• Resolve technical issue/errors related to DiCentral web services
• Train customers to use their DiCentral web account
• Work with EDI mapping in upgrading EDI maps
• Track support inquires through the support CRM insuring the customer issue is resolved
• Follow-up on unacknowledged transactions
• Set-up and maintain EDI trading partner relationships as needed
• Any other duties as assigned by supervisor
仕事の要件
*** Requirements:• Strong communication skills in English
• Experience in Customer Service, Technical Support or related field preferred (as a plus)
• Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupting at inappropriate times
• Efficient able to handle and resolve client issues quickly and accurately
• Working Time (40 Hours/Week): 2 days day shift & 3 days night shift(9 PM – 6 AM)
• Willingly to work at weekends
*** TECHNICAL SKILLS:
• Microsoft Office Suite
• Customer Relationship Management (CRM)
*** Education/Training Preferred:
• College or University in English
仕事上の利点
- 13h Month Salary & Talented Retention Bonus- Extra Healthcare Insurance for Employee & Dependant
- 12 annual leave days and 2 personal leave days
- Wage:$350 - $800
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その他の情報
- Đơn xin việc.- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.
プレゼンテーションの言語:
連絡先情報
連絡先: Chau Ngoc Thanh
住所: 139 Pasteur, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh, Việt Nam
締切: 03-06-2024
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