Support Analyst (Customer Support)

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☞ Công Ty TNHH Dicentral Việt Nam

视图: 403

更新日: 14-04-2024

位置: Ho Chi Minh

类别: IT-软件 IT-硬件/网络

招聘人数: 1

水平: Nhân viên

薪水: 8 - 18 triệu

水平: Đại học

经验: 1 năm

性别: Không yêu cầu

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职位描述

*** Primary Role of Position:

This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.


*** Responsibilities:
• Answer support phone lines and emails
• Resolve technical issue/errors related to DiCentral web services
• Train customers to use their DiCentral web account
• Work with EDI mapping in upgrading EDI maps
• Track support inquires through the support CRM insuring the customer issue is resolved
• Follow-up on unacknowledged transactions
• Set-up and maintain EDI trading partner relationships as needed
• Any other duties as assigned by supervisor

工作要求

*** Requirements:

• Strong communication skills in English
• Experience in Customer Service, Technical Support or related field preferred (as a plus)
• Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupting at inappropriate times
• Efficient able to handle and resolve client issues quickly and accurately
• Working Time (40 Hours/Week): 2 days day shift & 3 days night shift(9 PM – 6 AM)
• Willingly to work at weekends

*** TECHNICAL SKILLS:

• Microsoft Office Suite
• Customer Relationship Management (CRM)

*** Education/Training Preferred:
• College or University in English

工作兴趣

- 13h Month Salary & Talented Retention Bonus
- Extra Healthcare Insurance for Employee & Dependant
- 12 annual leave days and 2 personal leave days
- Wage:$350 - $800
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其他资讯

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.
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联络资料

联系: Chau Ngoc Thanh

地址: 139 Pasteur, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh, Việt Nam

最后期限: 14-05-2024

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