Manager, Reservation Services

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Giorno di aggiornamento: 14-04-2024

Località: Quang Nam

Categoria: Consulenza / Servizio Clienti

Posizione: Quản lý

Stipendio: Cạnh tranh

Educazione: Đại học

Esperienza: 3 - 4 Năm

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Descrizione del lavoro

· Conduct and update a diagnostic of the market to acquire an overview and analyze the performance.
· Monitor the results of the hotels and identify divergences with the budgets and inform the operational employees.
· Manage room inventories to maximize room revenue.
· Apply the Revenue Management initiatives: overbook length of stay, contract management, and price and client mix management.
· Advise the operational employees in the preparation of the marketing plans and hotel budgets.
· Constantly communicate with and inform relevant HOD(s) of the market and the Residences Director of the business results.
· Manage the client portfolio allocated to, according to criteria determined by your management and in line with standards.
· Maintain commercial relations, informing and advising customers on changes to products. Organizing, supervising, and coordinating your teams work.
· Manage reservation team to ensure best practice is followed at all time
Other relevant assignment by Line Manager/Head of Division.

· Bachelor’s degree in business and/or a hotel industry related post high school qualification (e.g. Diploma in Hotel Management).
· At least 2–3 years in reservation with supervisory skills.
· Good command of English for written, spoken & comprehension.
· Good understanding of reservation system, strong analytical skills, able to do forecasting and reports, good understanding of Revenue/ Yield Management.
· Well-groomed, self-initiator & self-motivated, outgoing, pleasant looking and goal- oriented- achiever.
· Ability to work independently, teamwork spirit, self-motivated, enthusiastic.
· Organizing, planning, and prioritizing skills.
· Good customer service skills, outgoing & friendly.
Hardworking, honest, and accurate-good work ethics, teamwork.

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