Support Analyst (Customer Support)

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☞ Công Ty TNHH Dicentral Việt Nam

見る: 396

更新日: 04-05-2024

場所: Ho Chi Minh

カテゴリー: 通訳・翻訳 レストラン/ホテル/観光 コンサルティング/カスタマーサービス

募集人数: 8

レベル: Nhân viên

給料: 8 - 16 triệu

教育: Đại học

経験: 1 năm

性別: Không yêu cầu

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仕事内容

- Answer support phone lines and emails
- Resolve technical issue/errors related to DiCentral web services
- Train customers to use their DiCentral web account
- Work with EDI mapping in upgrading EDI maps
- Track support inquires through the support CRM insuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Set-up and maintain EDI trading partner relationships as needed
- Any other duties as assigned by supervisor

仕事の要件

- Experience in Customer Service, Technical Support or related field preferred
- Must be customer-service oriented; Actively look for ways to help people
- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
- Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
- Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
- Efficient able to handle and resolve client issues quickly and accurately
- Ability to work in a dynamic and fast-paced environment
- Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.
- Willingly to work at weekends

仕事上の利点

- 13h Month Salary & Talented Retention Bonus
- Extra Healthcare Insurance for Employee & Dependant
- 12 annual leave days and 2 personal leave days
- Wage: agreement
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その他の情報

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.
プレゼンテーションの言語:

連絡先情報

連絡先: Ms. Giang

住所: Lầu 5, Tòa nhà Helios, đường số 3, Công Viên Phần Mềm Quang Trung , Q12, Tp.HCM

締切: 03-06-2024

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