Support Analyst (Customer Support)

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☞ Công Ty TNHH Dicentral Việt Nam

View: 392

Update day: 14-04-2024

Location: Ho Chi Minh

Category: Interpreter / Translator Restaurant / Hotel / Tourism Consulting / Customer Service

Number of recruitment: 8

Position: Nhân viên

Salary: 8 - 16 triệu

Education: Đại học

Experience: 1 năm

Gender: Không yêu cầu

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Job description

- Answer support phone lines and emails
- Resolve technical issue/errors related to DiCentral web services
- Train customers to use their DiCentral web account
- Work with EDI mapping in upgrading EDI maps
- Track support inquires through the support CRM insuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Set-up and maintain EDI trading partner relationships as needed
- Any other duties as assigned by supervisor

Job requirement

- Experience in Customer Service, Technical Support or related field preferred
- Must be customer-service oriented; Actively look for ways to help people
- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
- Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
- Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
- Efficient able to handle and resolve client issues quickly and accurately
- Ability to work in a dynamic and fast-paced environment
- Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.
- Willingly to work at weekends

Job benefit

- 13h Month Salary & Talented Retention Bonus
- Extra Healthcare Insurance for Employee & Dependant
- 12 annual leave days and 2 personal leave days
- Wage: agreement
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Other information

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.
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Contact Information

Contact: Ms. Giang

Address: Lầu 5, Tòa nhà Helios, đường số 3, Công Viên Phần Mềm Quang Trung , Q12, Tp.HCM

Deadline: 14-05-2024

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