Support Analyst (Customer Support)

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☞ Công Ty TNHH Dicentral Việt Nam

视图: 393

更新日: 04-05-2024

位置: Ho Chi Minh

类别: 口译/笔译 餐厅/酒店/旅游 咨询/客户服务

招聘人数: 8

水平: Nhân viên

薪水: 8 - 16 triệu

水平: Đại học

经验: 1 năm

性别: Không yêu cầu

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职位描述

- Answer support phone lines and emails
- Resolve technical issue/errors related to DiCentral web services
- Train customers to use their DiCentral web account
- Work with EDI mapping in upgrading EDI maps
- Track support inquires through the support CRM insuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Set-up and maintain EDI trading partner relationships as needed
- Any other duties as assigned by supervisor

工作要求

- Experience in Customer Service, Technical Support or related field preferred
- Must be customer-service oriented; Actively look for ways to help people
- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
- Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
- Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
- Efficient able to handle and resolve client issues quickly and accurately
- Ability to work in a dynamic and fast-paced environment
- Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.
- Willingly to work at weekends

工作兴趣

- 13h Month Salary & Talented Retention Bonus
- Extra Healthcare Insurance for Employee & Dependant
- 12 annual leave days and 2 personal leave days
- Wage: agreement
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其他资讯

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.
演讲语言:

联络资料

联系: Ms. Giang

地址: Lầu 5, Tòa nhà Helios, đường số 3, Công Viên Phần Mềm Quang Trung , Q12, Tp.HCM

最后期限: 03-06-2024

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