Complaint Handling Officer

エラー

☞ CÔNG TY TNHH BẢO HIỂM NHÂN THỌ MB AGEAS

見る: 139

更新日: 16-04-2024

場所: Ha Noi

カテゴリー: コンサルティング/カスタマーサービス

レベル: Nhân viên

給料: Cạnh tranh

教育: Đại học

経験: Trên 3 Năm

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仕事内容

  • Handle complaints from customers;
  • Join Contact center projects, Customer care projects;
  • Call/contact center – design and implement customer service processes, guidelines and scripts, all inbound and outbound customer interactions;
  • Implement customer engagement strategy designed and developed in collaboration with CXPL and Marketing;
  • Implement customer care programs including but not limit to coordinating with sales, service providers to make sure care activities for different events of customers are handled properly with high standard as approved;
  • Support CSPA manager in training, coaching for call center staff
  • Do other tasks as assigned.

仕事の要件

  • Good communication skill, fluent, clear voice.
  • Good Customer persuasion skill.
  • Ability to work under pressure.
  • Good knowledge of life insurance is preferred.
  • At least 3 years relevant working experience (in customer service, call center, complaint handling, supervision).
  • Bachelordegree in economics, finance or equivalent.
  • Basic English reqired.
  • LOMA certificate is preferred.

仕事上の利点

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
  • CLB thể thao
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締切: 16-05-2024

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