Quản lý chất lượng cuộc gọi (Line tiếng anh)(QA/QC)

エラー

☞ Vietnam Concentrix Services Company Limited

見る: 201

更新日: 14-04-2024

場所: Ho Chi Minh

カテゴリー: 品質保証/品質管理 コンサルティング/カスタマーサービス

レベル: Nhân viên

給料: 14 Tr - 17 Tr VND

教育: Cao đẳng

経験: 1 - 2 Năm

Đang tải ...

仕事内容

- Listen call recording/ real time agent consult to conssumer.

- Quality scoring agent calls - Detect and record non-compliance found.

- Proposed report and training plan for agents

- Coordinate with Trainer and Teamlead to coach and train agents

- Propose solution to improve call quality and sales efficiency

- Other tasks assiged by OM

-work 5 days a week

仕事の要件

- At least 6 months experience in QA/QC possition

-Good English(listening-speaking)

- Knowledge and experience in Customer Service

- Have sense to detect and regcognize non-compiance behavior.

- Experienced in training and coaching is a plus

- Skilled in analyzing records to provide problems and solutions.

- Ability to communicate and inspire employees

仕事上の利点

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
Đang tải ...

締切: 14-05-2024

無料の候補者に適用するにはクリックしてください

申し込む

Đang tải ...
Đang tải ...

同じ仕事

Đang tải ...
Đang tải ...